FAQs

We have multiple warehouses around the world. Most products will be shipped locally in the United States. Most locations qualify for free shipping on orders over $59. Click for more details on our Shipping Policy.

We offer free standard shipping on orders over $59 for most locations! For domestic orders under $59, our standard shipping is a flat rate of $7.99. Click for more details on our Shipping Policy.

We currently support standard shipping, order processing time + shipping time will be 7-15 days.

If you want to change your shipping address, please email support@vanpardo.com as soon as you can.

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to support@vanpardo.com.

Once your order ships, you'll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to support@vanpardo.com.

We accept 30-day hassle-free return policy. If your order is within 30 days and the item is unused and unworn, we can offer a free return or exchange.

Since we have multiple warehouses, please contact our customer service email support@vanpardo.comand provide your order number to get the latest return address.

Currently we manufacture in China, all manufacturers we work with are monitored and vetted by us.

We understand that having a pet can get dirty, so all of our products are designed with the idea of easy cleaning in mind. A quick hand wash with mild soap and water is generally sufficient, but if you need to know further instructions, you can visit our product detail page or view our accompanying product descriptions that say